What's new in Clarissi

When a carrier reports a delivery exception, Clarissi proactively contacts the customer before they file a WISMO ticket or leave a negative review. The message adapts based on order value and customer history.

• AfterShip webhook integration for real-time exception detection
• Message adapts to order value and customer history
• Supports Gorgias, Zendesk, and Re:amaze

When Shopify flags an order as high-risk, Clarissi reads the full context — prior order history, risk signals, order value — and routes to the right response: identity verification, hold and internal alert, or cancel and notify.

• Three-path routing: verify, hold + Slack alert, or cancel + customer notification
• Reads Shopify fraud analysis signals and order history
• Internal Slack alerts for hold actions

When inventory hits zero, Clarissi identifies all affected open orders and proactively notifies each customer with options — before they contact support. No manual order-by-order lookup required.

• Bulk identification of all affected open orders on inventory-zero event
• Per-customer notification with order-specific context
• Deduplication prevents double-notification on repeat inventory webhooks

Added the infrastructure behind monthly outcome reports for Concierge clients: execution history, ticket deflection counting, and baseline measurement.

• 90-day baseline measurement per ticket category
• Post-execution deflection verification against helpdesk ticket absence
• Execution history API with per-skill views

Our first skill: when an order is placed with out-of-stock items, Clarissi creates a Gorgias or Zendesk ticket automatically — before the customer contacts you. Personalized, on-brand, on time.

• Shopify order webhook integration with inventory check
• Supports Gorgias and Zendesk ticket creation
• Idempotency key deduplication — no double-notifications on webhook retries