Privacy Policy
How Clarissi collects, uses, and protects your data.
Who We Are
Clarissi ("we", "us", "our") provides operational automation skills for organizations. We are the data processor for operational data and the data controller for account and billing information. For questions about this policy, contact us at support@clarissi.com.
Information We Collect
When you connect systems to Clarissi, we collect the following categories of data through supported adapters:
- Order data: order IDs, line items, fulfillment status, customer contact information (name, email) — used to detect backorders and evaluate order risk
- Inventory data: inventory levels and locations — used to detect low-stock conditions
- Product data: product titles and variants — used to personalize notifications
- Account data: connected account domain or identifier, plan, and billing email
We also collect data you provide directly, including: credentials for connected third-party services, skill configuration settings, and support communications.
Customer Data
Clarissi processes limited personal data belonging to your customers (name, email address, order details) solely to execute the skills you have activated. We do not use customer data for advertising, profiling, or any purpose other than fulfilling the service you configured.
Service Operation
We use order, inventory, and product data exclusively to evaluate skill trigger conditions and execute skill actions (e.g., creating a helpdesk ticket, sending a notification). We do not sell, license, or share this data with third parties for their own purposes.
Third-Party Integrations
When you activate a skill that connects to a third-party service, Clarissi passes the minimum necessary data to that service to complete the action. You are responsible for reviewing the privacy policies of any third-party services you connect to Clarissi.
Analytics and Improvement
We collect aggregated, anonymized usage data (e.g., skill execution counts, error rates) to improve the reliability and performance of the platform. This data cannot be linked back to individual organizations or their customers.
Legal Obligations
We may disclose data if required by law, regulation, or valid legal process. We will notify you of such disclosures where legally permitted.
Data Retention
We retain execution logs for 90 days to support debugging and usage reporting. Source order and inventory data is not stored persistently — it is fetched at execution time and discarded. Connected credentials are stored encrypted and deleted immediately upon your request or upon account disconnect.
Data Deletion Requests
Clarissi responds to verified deletion and data access requests from account owners and applies retention and deletion controls as required by applicable law and contractual obligations, including:
- Customer data deletion — deletes stored data associated with a customer record upon verified request
- Account disconnect deletion — deletes account-scoped data within standard processing windows after account disconnect
- Customer data access requests — provides a report of stored customer data upon request
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete personal data we hold. To exercise these rights, contact us at support@clarissi.com. We respond to all requests within 30 days.
Security
Clarissi encrypts all stored credentials at rest using AES-256 and transmits all data over HTTPS. We perform regular security reviews and follow responsible disclosure practices.
Updates to This Policy
We may update this policy periodically. We will notify you of material changes via email or the Clarissi dashboard. This policy was last updated March 2026.