Pricing that scales with outcomes

A deflection is logged when a skill fires successfully and the customer never opens a support ticket about that event. After each execution, Clarissi checks your helpdesk for a matching ticket from that customer about that order within a defined window. If no ticket appears, the execution counts as a deflection. Every deflection is logged in your execution history and included in your monthly outcome report.

Before any skill activates, your operator pulls your ticket history from your helpdesk platform for the 90 days prior to activation, categorizes tickets by type (backorder, delivery exception, fraud, etc.), and calculates a monthly average per category. This becomes your baseline. The outcome fee only applies to deflections above that baseline — so you're never paying for improvement that was already happening.

The baseline is set once from your 90-day pre-activation average and held fixed for the first year. If your ticket volume drops in Q4 because you have fewer orders, your outcome fee will be lower too — since fewer events trigger fewer executions and fewer deflections. Seasonality tends to work in your favor in this model.

Starter works well if you want to begin with one skill (typically Backorder Notification) and validate the model before expanding. Standard is the most common choice — it covers the 3–4 skills most operations teams benefit from immediately. Growth is for organizations running more than 3 skills, managing multiple business units, or needing deeper operator involvement. Your Assessment report will include a tier recommendation based on your projected deflection volume.

The first 90 days are required — that's how long it takes to establish the baseline and tune the skills to produce reliable results. After 90 days, engagements run month-to-month and can be cancelled with 30 days' written notice. No long-term lock-in required.

No. Clarissi connects directly to your systems through supported adapters. Your operator handles credential setup during onboarding. There is no app listing, no install button, and no marketplace revenue share. Billing is handled directly via invoice.

Concierge means a dedicated Clarissi operator handles everything — credential setup, skill activation, weekly tuning, and monthly outcome reporting. You see results without operational overhead. Self-Service and Agent Gateway are planned paths for teams that want to operate more directly in-platform as those tiers roll out.